Conflict:

“To have everyone working in harmony seems beyond the realm of possibility. Turf protecting, inflated egos, hurt feelings, and contradictory needs all make our organization a whirlwind of politics and power plays. Lost in the midst of all the interpersonal and systemic problems is the patient.”

Health Care (Vermont Hospital)

Resolution:

“Whit’s workshops on ‘Dynamic Communications’ have opened our eyes to how we are different and why this creates misunderstandings and dysfunctional relationships. He has also taught us how to love our differences and use them to create a better patient experience—at the same time as restoring dignity to our work.”